Refund policy

Return & Refund Policy

Effective Date: [8, 2026]

At [Irishwrld], customer satisfaction is important to us. Please read this Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

Requests must be made within [7 / 14] days of receiving the item

Items must be unused, unopened, and in original packaging

Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged items (not caused by us)

Sale or clearance items

Customized or special-order products

Hygiene-sensitive items (e.g. earbuds, earphones, cosmetics) once opened

3. Refunds

Once we receive and inspect the returned item:

Approved refunds will be processed within [5–10] business days

Refunds will be issued via the original payment method

Original shipping fees are non-refundable, unless the item was defective or incorrect

4. Exchanges

We only offer exchanges if:

The item is defective

The wrong item was sent

Please contact us within [24–72 hours] of delivery with photos or videos as evidence.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Contact us within [24–72 hours] of receiving it

Provide clear proof (photos or video)

We will arrange a replacement or refund at no extra cost.

6. Return Shipping

Customers are responsible for return shipping costs unless the error was ours

We recommend using a trackable shipping service

7. Order Cancellations

Orders can only be canceled before they are shipped. Once dispatched, cancellations are not possible.

8. Contact Information

For return or refund requests, contact us at:

Business Name: [Irishwrld brand]

Email / WhatsApp: [irishwrldbrand@gmail.com/+254785744966]

Location: [Church Road Embakasi, Kenya]