Frequently Asked Questions (FAQ)

Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, feel free to reach out via our Contact Us page.

🛍️ Orders & Payment

How do I place an order?

Simply browse our store, select your size and colour, and click Add to Cart. When you're ready, proceed to checkout and follow the steps to complete your purchase.

What payment methods do you accept?

We accept all major payment methods including credit/debit cards, mobile money, and other options available at checkout.

Can I cancel or change my order after placing it?

Orders can be cancelled or modified within 24 hours of placing them. Please contact us immediately via our Contact Us page if you need to make changes.

🚚 Shipping & Delivery

Do you ship to Kenya?

Yes! We offer domestic shipping across Kenya. Delivery times vary by location.

Do you ship internationally?

Yes, we ship to over 28 countries worldwide including the US, UK, Canada, and more. International orders typically arrive within 7–14 business days.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this to track your delivery online.

Why is my order taking longer than expected?

Occasionally, delays can occur due to customs processing or high demand periods. If your order is significantly delayed, please contact us and we'll investigate for you.

📏 Sizing & Fit

How do I find my size?

Each product page includes sizing information. We recommend checking the size details carefully before ordering, as our items are designed with a relaxed/oversized streetwear fit. When in doubt, size up.

Do your clothes run true to size?

Most of our items are designed with an oversized or relaxed fit. If you prefer a slimmer look, we recommend sizing down. Check individual product pages for specific fit notes.

🔄 Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached.

How do I start a return or exchange?

Contact us through our Contact Us page with your order number and reason for return. Our team will guide you through the process.

What if I received a damaged or wrong item?

We sincerely apologise if this happens. Please contact us within 48 hours of receiving your order with photos of the item, and we will resolve it promptly.